The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases. If you already have a ticket at the Help Desk, please try to be patient.These would be the standard recommendations: We here at the forum do not have access to the necessary information to resolve such issues.
Unfortunately, the only folks who can help directly with sorting that out are the Support folks at the help desk. It may have been a glitch, perhaps because of the recent US holiday weekend. We're sorry you are having problems with subscription license renewal.
Until a forum staff member has a chance to respond. Endpoint Detection & Response for Servers
